Complaint Management

Documenting the processing of complaints normally involves a lot of work. A series of experts from specialist departments generally need to be involved in the process. It is essential to clarify whether the company believes that a defect actually exists and what exactly its cause is. The associated process, including the agreed deadlines, must be monitored. After clarification of the exact cause, corrective and preventive actions are defined.

BM-Flow enables the entire process to be managed and monitored. The affected specialist departments can submit their reports electronically in the system and provide any documents. Defined corrective and preventive actions are monitored as a whole, i.e. in conjunction with actions generated from self-inspection, deviations or other events. Integration of the systems means that individual actions can be traced back to the underlying cause at any time.